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Collection & Drop-Off Repair Service
We offer a convenient collection and drop-off service for Dualtron repairs in London and any postcode within 20 miles of NW1 9QS. Please make sure to clean your scooter before collection for repair, as we do not have any cleaning facilities available.
Regrettably, we do not provide warranty coverage for any scooter purchased from other sellers. However, we do offer paid repair services for such products.
Before handing over your scooter to us, kindly remove any trackers or air tags. We cannot take responsibility for any loss of such items.
Lastly, remove any accessories, phone holders, or decorations from your scooter. We will not be held responsible for any loss or damage to these items.
Book Your Collection or Drop-Off Here
Inspection and Repair
What costs are involved?
We offer two types of service: inspection and repair, and warranty repairs for manufacturer defects or damages incurred after use.
The cost for inspection and repair includes labor and any necessary replacement parts, with prices available on our website. If a specific repair is needed that is not listed on our labor cost list, we will provide an approximate cost for your approval before proceeding.
How is the work carried out?
We reserve the right to reject any booking or repair on your scooter without providing a reason.
Before any repair, we will inspect the scooter and inform you of the estimated cost for replacement parts and labor. If you agree to proceed, you must leave the scooter with us until the repair is complete.
We will contact you when the repair is finished to arrange collection and payment. We reserve the right to decide whether or not to proceed with the repair and if we decline, we will charge only the inspection fee.
Before bringing your scooter to our workshop, please remove any accessories that may impede the repair process.
We only use original Minimotors Dualtron parts and follow factory guidance. Repair times can vary between 2-15 business days depending on the work required. If replacement parts are not in stock, repair time will be adjusted accordingly.
We are not liable for lost or damaged accessories left on the scooter and we do not guarantee a specific repair time.
If we replace parts, they will not be returned unless requested before repair.
If the scooter is stolen while it's with us, we may offer compensation or replacement at a reduced cost. We will not compensate for theft unless proof of purchase and ownership is provided.
What happens after repair?
Upon completion of the repair, we will contact you to arrange payment and collection. Payment methods accepted include cash, card, and bank transfer. If a bank transfer is selected, please ensure payment is made at least 30 minutes prior to collection to confirm receipt. If you are dissatisfied with the repair, we will inspect the scooter and, if the issue is a result of our work, we will repair it free of charge. If the issue is not related to our work, the customer will be responsible for the cost of labor and replacement parts.
Please note that you are required to collect the scooter from our shop within 10 days of completion or notification. Failure to do so may result in a storage fee of £5 per day, up to a maximum of 30 days. If the scooter is not collected within 30 days, we reserve the right to take ownership of the vehicle.
We offer a 3-month warranty on any repairs and parts/accessories purchased and fitted by us. However, please note that we do not offer warranty on tyre and/or tube replacement. If a puncture occurs after replacement, a new repair will be subject to the cost of parts and labor.
We strive to provide excellent customer service and welcome any feedback to improve our service. If you have any concerns, please contact us via email, phone, or chat provided on our website.
***In regards to your personal information, please refer to our privacy policy and the rest of the legal policies stated on our website, they can be accessed here.
Labour Cost and Services Provided:
The labor cost for repairs is based on a minimum charge of £25 for jobs that take one hour or less. For repairs that take longer than one hour, an additional charge of £25 per hour will apply. Please note that this is an estimate and the cost may vary depending on the complexity of the repair and the specific scooter model.
- tyre change
- folding system change
- handlebar swap
- both sides brake adjustment
- side brake pads change
- disc change
- motor change
- suspension cartridge swap
- brake sensor change
- brake lever change
- brake cable change
- multi switch change
- throttle change
- steering column PCB Led change
- steering column plastic led cover change
- controller change
- dc converter change
- brake led light
- white led light
- yellow light
- plastic stem led cover
- stem led change
- wheel rim change
- waterproof pad
- deck side cover
- deck lights switch
- throttle cable
- deck screws replacement (screws included)
- wheel screws replacement (screws included)
- main switch
- charging port
- handlebar grip replace
We also do Accessory Fitting
- Fit Hydraulic Kit on mechanical brake scooter
- Mechanical Brake kit replacement
- Fit Carry Handle
- Fit Folding Bracket
- Fit Steering Damper
- Fit Led Holder
- Fit Deck Washers
- Fit cable wrap
- Replace missing nut caps
***Some Accessories purchased from us are fitted free of charge. Contact us to find out more.
2. Manufacturer Defect or Broken After Use
Please be advised that for products with factory defects, we offer the option to exchange the product. Requests for exchange should be made via email to sales@dualtron.uk. Refunds are not available for products with factory defects, or for used or damaged products.
In order to qualify for free repair or an exchange, the product must meet the following criteria:
- The product must have a factory defect
- The product must have been sold with warranty
- The customer must notify us of the defect within the warranty period.
Please check our terms and conditions for more information about warranty.
In the event that a customer believes a product to have a factory defect, the customer must return the product to the company for inspection at their own cost. Upon inspection, if the product is found to have a factory defect, the company will either repair the product and return it to the customer, or exchange it for a new product if it cannot be repaired.
Only factory defects are covered under the warranty and it does not cover accidental damage, misuse, damage sustained during transit, or consumable parts. If the product is found not to have a factory defect upon inspection, the company may charge a fee of £50 for the inspection. It is recommended that customers review the company's terms and conditions and refund policy on their website prior to making a purchase.
FAQ Repairs
Q: Do you fix Dualtron scooters?
A: Yes, we exclusively repair Dualtron scooters.
Q: Do you fix punctures on Dualtron scooters?
A: Yes, we repair punctures on Dualtron scooters, regardless of whether they have tubes or tubeless tires. We utilize tubes that are provided by Minimotors and are specifically designed for your Dualtron model. However, the material and valve design of the tubes may differ from order to order. Please note that we only replace the entire tube or tire and do not provide repairs for puncture holes.
Q: Is there a set lifespan for an inner tube or tire?
A: No, there is no predetermined lifespan for inner tubes or tires.
Q: Is there a discount for replacing an inner tube and immediately puncturing it?
A: No, we do not provide discounts for immediate punctures after an inner tube replacement.
Q: Is there a free inner tube replacement for immediately punctured tubes?
A: No, we do not offer free inner tube replacements for tubes that are immediately punctured after replacement.
Q: What are the potential causes of punctures?
A: Punctures in scooters can be caused by a range of factors, such as foreign objects, intentional damage, low tire pressure, defects in the tire, tube, or rim, and overheating of the motor or rim.A: Yes, we exclusively repair Dualtron scooters.
Q: Do you fix punctures on Dualtron scooters?
A: Yes, we repair punctures on Dualtron scooters, regardless of whether they have tubes or tubeless tires. We utilize tubes that are provided by Minimotors and are specifically designed for your Dualtron model. However, the material and valve design of the tubes may differ from order to order. Please note that we only replace the entire tube or tire and do not provide repairs for puncture holes.
Q: Is there a set lifespan for an inner tube or tire?
A: No, there is no predetermined lifespan for inner tubes or tires.
Q: Is there a discount for replacing an inner tube and immediately puncturing it?
A: No, we do not provide discounts for immediate punctures after an inner tube replacement.
Q: Is there a free inner tube replacement for immediately punctured tubes?
A: No, we do not offer free inner tube replacements for tubes that are immediately punctured after replacement.
Q: What are the potential causes of punctures?
A: Punctures in scooters can be caused by a range of factors, such as foreign objects, intentional damage, low tire pressure, defects in the tire, tube, or rim, and overheating of the motor or rim.
Contact Dualtron Support
Chat with us anytime by clicking on the chat icon located at the bottom right-hand corner of our website. Our team is ready to answer any questions you may have and provide assistance promptly. You can even check the status of your order quickly by entering your email address and order number in the chat page. It's the fastest way to get updates on your order.
Tap the chat icon >
With our WhatsApp support, you can easily connect with us and get quick responses to your questions or concerns. Simply send us a message on WhatsApp and we will be happy to assist you.
For any specific questions about your purchase, feedback, technical issues, or complaints, please email us at sales@dualtron.uk. We strive to respond promptly, usually within 24 hours, to ensure that your concerns are addressed in a timely and efficient manner.
sales@dualtron.uk
If you are a new customer with a quick question about our products or services, please call us at +44 02039913392. Our team is available to assist you and answer any questions you may have. Please note that we no longer have a physical store and do not offer product collection at this time, except for Scooters.
02039913392
Returns
To initiate a return, simply visit our return page and fill out the return form. You no longer need to speak with us prior to initiating a return. The return page includes step-by-step instructions and all the necessary information to guide you through the process.
Repairs
Our Collect & Drop-off Repair Service is a convenient option for our customers who are unable to bring their Dualtron scooter to our repair shop in London.
With this service, we will arrange for a courier to collect your scooter from your location and bring it to our shop for repair.
Once the repair is completed, we will arrange for the courier to drop off the scooter back at your location. This allows for a hassle-free repair experience without having to leave the comfort of your own home.
Product Enquiry
Access the electronic user manual for each Dualtron model and learn about its specs and features. You can find all the user manuals in .pdf format available here.
Just purchased a Dualtron ?
Congratulations on your new Dualtron purchase! For your safety, we recommend visiting oursafety resources pagewhich provides valuable information on how to properly use your scooter. Please note that the information provided on our website is for guidance purposes only and may not be entirely accurate. If you have any concerns or would like to learn more about safely using your scooter, please refer to the user manual.
Contact Dualtron Support
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.