How can I book a repair?

To book a repair simply press the chat button, chat is open 24/7, just tell us your name, the date and time you want to bring your scooter to our London workshop and we will confirm our availability. We can not accept your repair if you don’t make an appointment with us in advance. Our workshop address is:
Unit 12a, Wow Acton, Wendover Court, 
Western Avenue, W3 TG, UK

We can collect the scooter from your address for an additional £15 if you live in London or anywhere in a radius of 20miles away from our workshop. 

What costs are involved?

The labor cost starts from £50 for one time repair and the cost may vary depending on the type of work we handle. If the scooter needs replacement parts, the customer will pay for each replacement part and the prices can be found on our website. 

How is the work carried out?

Before we start working on your scooter, we will tell you which parts need replacement so you can know the total estimated cost for the replacement parts and for the labor. 

We only use original Minimotors Dualtron spare parts and we are always in touch with the Minimotors factory to make sure we do the repair according to the factory advice and guidance. 

If the replacement parts are not in stock at the time of repair, the repair time will be adjusted according to the spare parts availability. 

Repair can take between 2 (two) hours to 15 (fifteen) business days depending on the amount and level of work level needed.
As an example, a change of one tyre and/or one tube usually takes about 2-3 hours to complete subject to spare parts availability. If there is more than one type of repair, for instance, change of tyre and controller replacement, it can take about between 4 hours to 24 hours subject to spare parts availability. 

We might consider urgent repair option for customers who are in urgent need of repair for an additional £50 on top of the standard repair fee and the repair time will depend on the level of work needed to complete the repair. Taking the same example as above, a change of tyre can take up to 1.5 hours for an urgent request rather than 3 hours for standard requests, subject to spare parts availability. If we can not complete the work in time, we will not charge you the extra £50 on top, we will only charge you the standard labour cost communicated in advance plus the cost for the replacement parts if applicable.

We can not guarantee we will do the work in time because there are situations when the scooter is old or hasn’t been used accordingly and some screws or parts are difficult to remove, this might delay the repair time and we will let you know if this is the case. 

We have a high security alarm and safe standards to keep your scooter safe and we can only become liable if the scooter is stolen from our shop. We are not responsible for other scooter failures while in our shop. Example: battery degradation due to the time spent in repair; small scratches produced while carrying out the repair; extra mileage on the throttle or lower battery percentage due to scooter inspection and test drive; tyre wear out due to tyre testing after or during repair; dirt on the scooter due to work carried out or other similarities.

What happens after repair? 

After the work is done, we will create an invoice and contact you to make the payment. We accept, as a method of payment, cash or bank transfer. If you chose to make a bank transfer, please make sure you make the payment at least 30 minutes before receiving the scooter so we can be able to confirm the receipt of the payment. 

If you are not happy with the repair, we will inspect the scooter and if the problem has arisen because of the work carried out, we will do the repair of the failure free of charge. If the failure occurred is not linked to the work we’ve done, the customer will have to pay for the labour.

We aim to provide the best customer service and we are continuously working on improving it. If you are not happy with something, please contact us by email, phone or chat provided on our website and we will try to make things better for you.