Create a return
Create a return
30 Day Returns On All Standard Items
All of our standard items are offered with a full 30 day returns policy, and can be returned for a refund if they are fit for resale. More information about returns policy can be found within our Terms of Service and Refund Policy.
Please allow 7 days from receipt of your items to allow us to conduct a full inspection and process your refund.
To return any unwanted items, please fill out our Returns Form and return the goods to us using the shipping method of your choice.
Contact Dualtron Support
Chat with us anytime by clicking on the chat icon located at the bottom right-hand corner of our website. Our team is ready to answer any questions you may have and provide assistance promptly. You can even check the status of your order quickly by entering your email address and order number in the chat page. It's the fastest way to get updates on your order.
Tap the chat icon >
With our WhatsApp support, you can easily connect with us and get quick responses to your questions or concerns. Simply send us a message on WhatsApp and we will be happy to assist you.
For any specific questions about your purchase, feedback, technical issues, or complaints, please email us at sales@dualtron.uk. We strive to respond promptly, usually within 24 hours, to ensure that your concerns are addressed in a timely and efficient manner.
sales@dualtron.uk
If you are a new customer with a quick question about our products or services, please call us at +44 02039913392. Our team is available to assist you and answer any questions you may have. Please note that we no longer have a physical store and do not offer product collection at this time, except for Scooters.
02039913392
Returns
To initiate a return, simply visit our return page and fill out the return form. You no longer need to speak with us prior to initiating a return. The return page includes step-by-step instructions and all the necessary information to guide you through the process.
Repairs
Our Collect & Drop-off Repair Service is a convenient option for our customers who are unable to bring their Dualtron scooter to our repair shop in London.
With this service, we will arrange for a courier to collect your scooter from your location and bring it to our shop for repair.
Once the repair is completed, we will arrange for the courier to drop off the scooter back at your location. This allows for a hassle-free repair experience without having to leave the comfort of your own home.
Product Enquiry
Access the electronic user manual for each Dualtron model and learn about its specs and features. You can find all the user manuals in .pdf format available here.
Just purchased a Dualtron ?
Congratulations on your new Dualtron purchase! For your safety, we recommend visiting oursafety resources pagewhich provides valuable information on how to properly use your scooter. Please note that the information provided on our website is for guidance purposes only and may not be entirely accurate. If you have any concerns or would like to learn more about safely using your scooter, please refer to the user manual.
Contact Dualtron Support
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.