About Us
About Scootera LTD - DUALTRON.UK
At Scootera, we are more than just an official UK distributor for Dualtron electric scooters. In addition to our representation of the renowned Korean manufacturer Minimotors in the United Kingdom, we also offer genuine spare parts directly from the manufacturer.
What's more, we provide worldwide delivery for your convenience. Since our establishment in 2018, we have been listed as a distributor on the official Dualtron website: https://dual-tron.com
Our commitment to providing superior electric scooters and exceptional customer service remains at the core of our mission.
If you would like more information on our products and services, please do not hesitate to contact us. You can reach us at +44 02039913392 or by emailing sales@scootera.uk.
About Minimotors and Dualtron
Minimotors is a reputable company that has been a leader in the electric motor industry since 1999. With over two decades of experience in mass-production, the company has established a name for itself as a provider of efficient and high-performance motors.
In 2010, the company expanded its expertise into the electric scooter market with the introduction of the Speedway Series. Now in its fifth generation, this low-cost model is a testament to Minimotors' commitment to creating innovative and reliable products.
One of the company's most well-known products is the Dualtron, an all-wheel drive electric scooter that has gained widespread recognition and admiration within the global e-scooter community.
Minimotors is dedicated to providing personalized mobility solutions and exceptional customer service. They have established a factory in China and are striving to become a global enterprise with a professional service network worldwide.
Their unwavering commitment to developing and distributing high-quality products at reasonable prices ensures the satisfaction of all customers and stakeholders. With their track record of excellence, Minimotors is a company you can trust for all your electric motor and scooter needs.
Contact Dualtron Support
Chat with us anytime by clicking on the chat icon located at the bottom right-hand corner of our website. Our team is ready to answer any questions you may have and provide assistance promptly. You can even check the status of your order quickly by entering your email address and order number in the chat page. It's the fastest way to get updates on your order.
Tap the chat icon >
With our WhatsApp support, you can easily connect with us and get quick responses to your questions or concerns. Simply send us a message on WhatsApp and we will be happy to assist you.
For any specific questions about your purchase, feedback, technical issues, or complaints, please email us at sales@dualtron.uk. We strive to respond promptly, usually within 24 hours, to ensure that your concerns are addressed in a timely and efficient manner.
sales@dualtron.uk
If you are a new customer with a quick question about our products or services, please call us at +44 02039913392. Our team is available to assist you and answer any questions you may have. Please note that we no longer have a physical store and do not offer product collection at this time, except for Scooters.
02039913392
Returns
To initiate a return, simply visit our return page and fill out the return form. You no longer need to speak with us prior to initiating a return. The return page includes step-by-step instructions and all the necessary information to guide you through the process.
Repairs
Our Collect & Drop-off Repair Service is a convenient option for our customers who are unable to bring their Dualtron scooter to our repair shop in London.
With this service, we will arrange for a courier to collect your scooter from your location and bring it to our shop for repair.
Once the repair is completed, we will arrange for the courier to drop off the scooter back at your location. This allows for a hassle-free repair experience without having to leave the comfort of your own home.
Product Enquiry
Access the electronic user manual for each Dualtron model and learn about its specs and features. You can find all the user manuals in .pdf format available here.
Just purchased a Dualtron ?
Congratulations on your new Dualtron purchase! For your safety, we recommend visiting oursafety resources pagewhich provides valuable information on how to properly use your scooter. Please note that the information provided on our website is for guidance purposes only and may not be entirely accurate. If you have any concerns or would like to learn more about safely using your scooter, please refer to the user manual.
Contact Dualtron Support
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.