About Our Dualtron Service

We provide a collection and drop-off service for Dualtron scooter repairs in London, covering postcodes within 20 miles of NW1 9QS. Please clean your scooter before it's collected, as we don't have cleaning facilities. Note: We do not cover warranty for scooters bought from other sellers, but we do offer paid repair services for them. Please remove any gps or gsm trackers or air tags from your scooter before giving it to us, as we are not liable for their loss. Also, take off any accessories, phone holders, or decorations from your scooter, as we won't be responsible for any loss or damage to these items.

Book a Dualtron Service

To book a repair with us, you can either send us an email at sales@dualtron.uk or use the following external link to book online. 

Book a Dualtron Service >

When you click on external links, you are leaving the Dualtron.uk website. These external links are provided for your convenience and for informational purposes. Please be aware that once you leave our site, you will be subject to the privacy policy of the external site you are visiting. It's important to review and understand the privacy policies of any websites you visit to ensure your personal information is handled in accordance with your preferences and privacy standards.

Dualtron Service Guide & Process

Dualtron Service Costs

  • Service Types: Repair
  • Pricing Details: Costs include labour and any necessary replacement parts. Specific repair costs not listed on our website will be estimated for your approval.

Dualtron Service Procedure

  • Right to Reject: We reserve the right to decline any repair without providing a reason.
  • Initial Inspection: We'll inspect your scooter and provide an estimated cost for replacement parts and labour. Repairs start only after your consent.
  • Completion and Collection: We'll contact you once the repair is complete to arrange collection and payment. If we choose not to proceed with the repair, you need to tell us before we start the repair and only the collection and drop off fee will be charged.
  • Accessories: Please remove any accessories that might hinder the repair, including any gps trackers. We are not responsible for any lost or damaged accessories.
  • Parts and Repair Time: We use original Minimotors Dualtron parts. Repair times vary from 2-15 business days, subject to parts availability.
  • Part Replacement: Replaced parts are not returned unless requested before repair. In case of scooter theft while in our possession, we may offer compensation or replacement at a reduced cost, subject to proof of purchase and ownership.

Dualtron Service Post-Repair

  • Payment and Collection: We accept cash, card, and bank transfer. For bank transfers, ensure payment 30 minutes before drop off. Dissatisfaction with repairs will be addressed accordingly.
  • Warranty: We offer a 3-month warranty on repairs and parts/accessories fitted by us, excluding tyre and tube replacements.
  • Customer Service: We welcome feedback and concerns, which can be communicated via email, phone, or chat on our website.

Dualtron Service Quotes

The labour cost for repairs starts at £35 for jobs taking up to one hour. For longer repairs, the rate is £35 per hour. This estimate may vary based on repair complexity and scooter model.

Quotes for Regular Dualtron Service

  • Tyre change
  • Folding system change
  • Handlebar swap
  • Both sides brake adjustment
  • Side brake pads change
  • Disc change
  • Motor change
  • Suspension cartridge swap
  • Brake sensor change
  • Brake lever change
  • Brake cable change
  • Multi switch change
  • Throttle change
  • Steering column PCB LED change
  • Steering column plastic LED cover change
  • Controller change
  • DC converter change
  • Brake LED light
  • White LED light
  • Yellow light
  • Plastic stem LED cover
  • Stem LED change
  • Wheel rim change
  • Waterproof pad
  • Deck side cover
  • Deck lights switch
  • Throttle cable
  • Deck screws replacement (screws included)
  • Wheel screws replacement (screws included)
  • Main switch
  • Charging port
  • Handlebar grip replacement

Quotes for Dualtron Accessory Fitting

  • Hydraulic Kit fitting on mechanical brake scooters
  • Mechanical Brake kit replacement
  • Carry Handle fitting
  • Folding Bracket fitting
  • Steering Damper fitting
  • LED Holder fitting
  • Deck Washers fitting
  • Cable wrap fitting
  • Replacing missing nut caps

Some accessories purchased from us may be fitted free of charge. Contact us for more information.

Dualtron Service FAQ

Q: Do you fix Dualtron scooters?
A: Yes, we exclusively repair Dualtron scooters.

Q: Do you fix punctures on Dualtron scooters?
A: Yes, we repair punctures on Dualtron scooters, whether they have tubes or tubeless tires. We use Minimotors-provided tubes specifically designed for your Dualtron model. Note: Tube material and valve design may vary. We only replace the entire tube or tire, not individual puncture holes.

Q: Is there a set lifespan for an inner tube or tire?
A: No, there is no predetermined lifespan for inner tubes or tires.

Q: Is there a discount for replacing an inner tube and immediately puncturing it?
A: No, we do not offer discounts for immediate punctures post inner tube replacement.

Q: Is there a free inner tube replacement for immediately punctured tubes?
A: No, we do not provide free replacements for tubes punctured immediately after replacement.

Q: What are the potential causes of punctures?
A: Punctures can be caused by foreign objects, intentional damage, low tire pressure, defects in the tire, tube, or rim, and overheating of the motor or rim.