Shipping Abroad
For orders outside the UK
If you're placing an order from outside the UK, here's what you need to know about taxes, duties, and the process:
Import Taxes
Depending on your country's regulations, you may be subject to additional taxes or tariffs on your purchase. These charges are determined by your local customs authorities and are beyond our control. Please be aware of these potential costs before placing your order.
Duties
Customs duties may also apply to your order, and these fees vary by country. Similar to taxes, customs duties are imposed by your local customs office and are your responsibility as the buyer. We recommend checking with your customs authorities for more information on duty rates applicable to your purchase.
Ordering Process
When ordering from outside the UK, please keep in mind that there may be additional steps involved in the shipping process. Delivery times may vary due to customs clearance procedures in your country. We work diligently to ensure smooth delivery, but please be patient as your order makes its way to you.
If you have any questions or concerns about international orders, feel free to reach out to our customer service team. We're here to assist you throughout the ordering process and ensure a seamless experience. Email: sales@dualtron.uk
If you order from our website and are located outside of the United Kingdom, you may be subject to customs duties and import taxes in your country of delivery. The taxes are typically calculated by adding the value of the goods, shipping cost, and any additional costs, and then multiplying the total by the destination country's applicable duty rate and value-added tax (VAT) rate.
For example, if a customer purchases goods from our website for £100 and also pays £15 for shipping, and the duty rate in their country is 4% and the VAT rate is 20%, the estimated duty and VAT payable would be £4 + £23.80 + any fees the shipping company may charge. The shipping company (currently we use either UPS.com) will contact the customer to request payment of import taxes and an additional fee for processing. Payment may be requested prior to delivery or upon delivery in cash. It is important to respond to the shipping company promptly as delays may result in the package being returned or disposed of.
Please note that when you are contacted by the shipping company, it is important to verify their email address and the shipment tracking number to ensure payment is made for the correct package.
Also, please note that if you are buying from outside the United Kingdom, you will not be charged VAT by Scootera LTD.
VAT Rates by Country.
Below is the list of VAT RATE by country. (The VAT rate for each country may vary, for an accurate information we advise checking on your country government website).
EU Countries
| Country | Code | VAT Rate % |
| Austria | AT | 20 |
| Belgium | BE | 21 |
| Bulgaria | BG | 20 |
| Cyprus | CY | 19 |
| Czech Republic | CZ | 21 |
| Germany | DE | 19 |
| Denmark | DK | 25 |
| Estonia | EE | 20 |
| Greece | EL | 24 |
| Spain | ES | 21 |
| Finland | FI | 24 |
| France | FR | 20 |
| Croatia | HR | 25 |
| Hungary | HU | 27 |
| Ireland | IE | 23 |
| Italy | IT | 22 |
| Lithuania | LT | 21 |
| Luxembourg | LU | 17 |
| Latvia | LV | 21 |
| Malta | MT | 18 |
| Netherlands | NL | 21 |
| Poland | PL | 23 |
| Portugal | PT | 23 |
| Romania | RO | 19 |
| Sweden | SE | 25 |
| Slovenia | SI | 22 |
| Slovakia | SK | 20 |
Rest of the World
Estimate your tax and duty when shipping from United Kingdom to Rest of the World.
| Country | Code | VAT Rate % |
| Afghanistan | AF | 10 |
| Albania | AL | 20 |
| Algeria | DZ | 19 |
| Andorra | AD | 4.5 |
| Angola | AO | 17 |
| Argentina | AR | 21 |
| Armenia | AM | 20 |
| Aruba | AW | 6 |
| Australia | AU | 10 |
| Azerbaijan | AZ | 18 |
| Bahrain | BH | 10 |
| Barbados | BB | 17.5 |
| Belize | BZ | 13 |
| Benin | BJ | 18 |
| Bermuda | BM | 23 |
| Bhutan | BT | 50 |
| Bolivia | BO | 13 |
| Botswana | BW | 14 |
| Brazil | BR | 25 |
| Brunei | BN | 10 |
| Burundi | BI | 18 |
| Cambodia | KH | 10 |
| Cameroon | CM | 20 |
| Canada | CA | 5 |
| Chad | TD | 18 |
| Chile | CL | 19 |
| Colombia | CO | 19 |
| Comoros | KM | 10 |
| Congo | CG | 18 |
| Costa Rica | CR | 13 |
| Cuba | CU | 10 |
| Dominica | DM | 15 |
| Ecuador | EC | 12 |
| Egypt | EG | 14 |
| El Salvador | SV | 13 |
| Eswatini | SZ | 15 |
| Ethiopia | ET | 15 |
| Fiji | FJ | 9 |
| Gabon | GA | 18 |
| Georgia | GE | 18 |
| Ghana | GH | 13 |
| Gibraltar | GI | 10 |
| Grenada | GD | 15 |
| Guam | GU | 4 |
| Guatemala | GT | 12 |
| Guinea | GN | 18 |
| Guyana | GY | 14 |
| Haiti | HT | 10 |
| Honduras | HN | 15 |
| Hong Kong | HK | 0 |
| Iceland | IS | 24 |
| India | IN | 10 |
| Indonesia | ID | 11 |
| Iran | IR | 9 |
| Iraq | IQ | 15 |
| Israel | IL | 17 |
| Ivory Coast | CI | 18 |
| Jamaica | JM | 15 |
| Japan | JP | 10 |
| Jordan | JO | 16 |
| Kazakhstan | KZ | 12 |
| Kenya | KE | 16 |
| Kosovo | XK | 18 |
| Kuwait | KW | 5 |
| Kyrgyzstan | KG | 12 |
| Laos | LA | 7 |
| Lebanon | LB | 11 |
| Lesotho | LS | 14 |
| Liberia | LR | 10 |
| Libya | LY | 0 |
| Liechtenstein | LI | 7.7 |
| Macao | MO | 0 |
| Malawi | MW | 16.5 |
| Malaysia | MY | 10 |
| Maldives | MV | 6 |
| Mali | ML | 18 |
| Mauritius | MU | 15 |
| Mexico | MX | 16 |
| Moldova | MD | 20 |
| Mongolia | MN | 10 |
| Morocco | MA | 20 |
| Mozambique | MZ | 17 |
| Namibia | NA | 16.5 |
| Nepal | NP | 13 |
| New Zealand | NZ | 15 |
| Nicaragua | NI | 15 |
| Niger | NE | 19 |
| Nigeria | NG | 7.5 |
| Niue | NU | 20 |
| North Korea | KP | 10 |
| Norway | NO | 25 |
| Oman | OM | 5 |
| Pakistan | PK | 17 |
| Palau | PW | 20 |
| Panama | PA | 7 |
| Paraguay | PY | 10 |
| Peru | PE | 18 |
| Philippines | PH | 11.5 |
| Qatar | QA | 5 |
| Rwanda | RW | 18 |
| Samoa | WS | 20 |
| San Marino | SM | 17 |
| Senegal | SN | 18 |
| Serbia | XS | 20 |
| Sierra Leone | SL | 15 |
| Singapore | SG | 7 |
| Slovakia | SK | 20 |
| Slovenia | SI | 22 |
| Somalia | SO | 10 |
| South Africa | ZA | 10 |
| South Korea | KR | 10 |
| Sri Lanka | LK | 12 |
| St Lucia | LC | 12.5 |
| St Vincent | VC | 15 |
| Sudan | SD | 10 |
| Suriname | SR | 12 |
| Switzerland | CH | 7.7 |
| Syria | SY | 0 |
| Taiwan | TW | 5 |
| Tajikistan | TJ | 15 |
| Tanzania | TZ | 18 |
| Thailand | TH | 7 |
| The Bahamas | BS | 10 |
| The Gambia | GM | 15 |
| Togo | TG | 18 |
| Tokelau | TK | 20 |
| Tunisia | TN | 19 |
| Turkey | TR | 18 |
| Tuvalu | TV | 20 |
| Uganda | UG | 18 |
| Ukraine | UA | 20 |
| United Arab Emirates | AE | 5 |
| United States | US | 5 |
| Uruguay | UY | 22 |
| Uzbekistan | UZ | 15 |
| Vanuatu | VU | 15 |
| Venezuela | VE | 8 |
| Vietnam | VN | 10 |
| Yemen | YE | 5 |
| Zambia | ZM | 16 |
| Zimbabwe | ZW | 14.5 |