Refer anyone who wants to purchase a scooter and get £200 after they purchase from us or £250 Credit to spend on our website. .

Terms and conditions below:

1. You know someone who's interested to purchase and electric scooter and this person plans to purchase a Dualtron scooter from Scootera Ltd, you need to tell us before this person gets in touch with us and before this person makes the purchase, otherwise, the commission will not be paid.

2. This scheme is not available for other products, like spare parts or accessories, the scheme is only valid for electric scooter purchase. 

3. You can't refer yourself, you need someone to refer you to us. 

4. You need to already be our customer to be able to refer someone else. The great news is that you can refer anyone, this person could be our existing customer, but you will only receive commission for a single purchase that this person makes and this is the purchase this person will make after we have received your referral details.

5. You need to provide us with the exact name and surname that will be used to make the purchase. The same applies to email address, phone number and billing and delivery address.

6. The person you refer to us must be aware that is referred to us by yourself before you provide us with the referral details.

7. The referral scheme is only available for as long as this page is visible on the website, otherwise, the referral scheme will not apply even though to refer someone to us. You must make sure this page is still valid before making any referrals to us or you could ask us directly before providing us with referral details.

Contact Dualtron Support

Chat with us anytime by clicking on the chat icon located at the bottom right-hand corner of our website. Our team is ready to answer any questions you may have and provide assistance promptly. You can even check the status of your order quickly by entering your email address and order number in the chat page. It's the fastest way to get updates on your order.

Tap the chat icon >

With our WhatsApp support, you can easily connect with us and get quick responses to your questions or concerns. Simply send us a message on WhatsApp and we will be happy to assist you.

Reach us on WhatsApp >

For any specific questions about your purchase, feedback, technical issues, or complaints, please email us at We strive to respond promptly, usually within 24 hours, to ensure that your concerns are addressed in a timely and efficient manner.

If you are a new customer with a quick question about our products or services, please call us at +44 02039913392. Our team is available to assist you and answer any questions you may have. Please note that we no longer have a physical store and do not offer product collection at this time, except for Scooters.



To initiate a return, simply visit our return page and fill out the return form. You no longer need to speak with us prior to initiating a return. The return page includes step-by-step instructions and all the necessary information to guide you through the process.

Return an item >


Our Collect & Drop-off Repair Service is a convenient option for our customers who are unable to bring their Dualtron scooter to our repair shop in London.

With this service, we will arrange for a courier to collect your scooter from your location and bring it to our shop for repair.

Once the repair is completed, we will arrange for the courier to drop off the scooter back at your location. This allows for a hassle-free repair experience without having to leave the comfort of your own home.

Book a Repair >

Product Enquiry

Access the electronic user manual for each Dualtron model and learn about its specs and features. You can find all the user manuals in .pdf format available here.

Access User Manuals >

Just purchased a Dualtron ?

Congratulations on your new Dualtron purchase! For your safety, we recommend visiting oursafety resources pagewhich provides valuable information on how to properly use your scooter. Please note that the information provided on our website is for guidance purposes only and may not be entirely accurate. If you have any concerns or would like to learn more about safely using your scooter, please refer to the user manual.

Safety Resources >

Call Us

+44 02039913392

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