Acceptable Use Policy
ACCEPTABLE USE POLICY
Thank you for visiting our website https://dualtron.uk (our site). This is our Acceptable Use Policy and by using our site, this policy applies to you and you agree with it as part of our Website Terms and Conditions.
The terms in our Acceptable Use Policy may change, so we advise you to check this page because when you use our site, you are bound by it.
This site is run and maintained by Scootera Ltd (“we”, “us”, “our”). Our email address is email@example.com
USE OF OUR SITE
You agree not to use this site for any of the following purposes:
- to break any laws or regulations;
- to do anything fraudulent, or which has a fraudulent effect;
- to harm or attempt to harm minors;
- to do anything with material that does not meet our content standards (these are listed below);
- to copy in any way or re-sell any part of our site;
- to interfere with or damage any part of our site, equipment, network, software or storage arrangements;
- for unsolicited advertising material (known as spam); and
- to transmit any data or material that is harmful to other programs, software, or hardware.
Our content standards apply to all material that you contribute either to our site or to our interactive services.
Your contributions must be accurate (if they are factual), genuine (if they state opinions) and within the law.
Your contributions must not be defamatory, obscene or offensive, likely to deceive, harass, annoy, threaten, or invade someone else's privacy. Your contributions must not promote material that is sexually explicit, promote violence or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation, infringe anyone else's intellectual property, be used to impersonate anyone, or misrepresent anyone's identity or encourage or assist anything that breaks the law.
Where we provide use of interactive services, we will tell you clearly about the service, we will tell you what form of moderation we use for the site, we will try to assess risks on the site and will moderate if we think it is appropriate.
We are not however required to moderate our interactive service and we will not be responsible for any loss or damage to anyone who does not use our site according to our standards (whether or not we have moderated the service).
Our services are not intended for the use of minors under the age of 18.
SUSPENSION AND TERMINATION
If we believe you are in breach of our Acceptable Use Policy, we will take whatever steps we think are necessary to address this, including stopping your use of the site temporarily or permanently, removing material you have put on the site or any of our social media groups, sending you a formal warning, taking legal action and / or telling the relevant authorities.
We will not be held liable for any of your costs arising from any actions we take to deal with any breach of this policy.
CHANGES TO ACCEPTABLE USE POLICY
We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Contact Dualtron Support
Chat with us anytime by clicking on the chat icon located at the bottom right-hand corner of our website. Our team is ready to answer any questions you may have and provide assistance promptly. You can even check the status of your order quickly by entering your email address and order number in the chat page. It's the fastest way to get updates on your order.
Tap the chat icon >
With our WhatsApp support, you can easily connect with us and get quick responses to your questions or concerns. Simply send us a message on WhatsApp and we will be happy to assist you.
For any specific questions about your purchase, feedback, technical issues, or complaints, please email us at firstname.lastname@example.org. We strive to respond promptly, usually within 24 hours, to ensure that your concerns are addressed in a timely and efficient manner.
If you are a new customer with a quick question about our products or services, please call us at +44 02039913392. Our team is available to assist you and answer any questions you may have. Please note that we no longer have a physical store and do not offer product collection at this time, except for Scooters.
To initiate a return, simply visit our return page and fill out the return form. You no longer need to speak with us prior to initiating a return. The return page includes step-by-step instructions and all the necessary information to guide you through the process.
Our Collect & Drop-off Repair Service is a convenient option for our customers who are unable to bring their Dualtron scooter to our repair shop in London.
With this service, we will arrange for a courier to collect your scooter from your location and bring it to our shop for repair.
Once the repair is completed, we will arrange for the courier to drop off the scooter back at your location. This allows for a hassle-free repair experience without having to leave the comfort of your own home.
Access the electronic user manual for each Dualtron model and learn about its specs and features. You can find all the user manuals in .pdf format available here.
Just purchased a Dualtron ?
Congratulations on your new Dualtron purchase! For your safety, we recommend visiting oursafety resources pagewhich provides valuable information on how to properly use your scooter. Please note that the information provided on our website is for guidance purposes only and may not be entirely accurate. If you have any concerns or would like to learn more about safely using your scooter, please refer to the user manual.
Contact Dualtron Support
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.