As our experience grows by fixing and doing repairs on Dualtron, we are making progress on providing estimates on the duration of common repairs.

The current rate charged for labor is at £25/hr.

Dualtron Storm Repairs

 Repair Parts Duration
Hazard Relay 1x Relay 1 Hour

 

Dualtron Eagle Repairs

 Repair Parts Duration
PCB Light Steering Column Left PCB Light 1 Hour
Main Switch 1x Switch 2 Hours

 

Dualtron Ultra 1 Repairs

 Repair Parts Duration
Single / Dual Switch 1x Switch 2 Hours

Dualtron Ultra 2 Repairs

 Repair Parts Duration
Tyre Change 2x Tyres 3 Hours
Folding System Adjustment No Parts Used

2 Hours

Contact Dualtron Support

Chat with us anytime by clicking on the chat icon located at the bottom right-hand corner of our website. Our team is ready to answer any questions you may have and provide assistance promptly. You can even check the status of your order quickly by entering your email address and order number in the chat page. It's the fastest way to get updates on your order.

Tap the chat icon >

With our WhatsApp support, you can easily connect with us and get quick responses to your questions or concerns. Simply send us a message on WhatsApp and we will be happy to assist you.

Reach us on WhatsApp >

For any specific questions about your purchase, feedback, technical issues, or complaints, please email us at sales@dualtron.uk. We strive to respond promptly, usually within 24 hours, to ensure that your concerns are addressed in a timely and efficient manner.

sales@dualtron.uk

If you are a new customer with a quick question about our products or services, please call us at +44 02039913392. Our team is available to assist you and answer any questions you may have. Please note that we no longer have a physical store and do not offer product collection at this time, except for Scooters.

02039913392

Returns

To initiate a return, simply visit our return page and fill out the return form. You no longer need to speak with us prior to initiating a return. The return page includes step-by-step instructions and all the necessary information to guide you through the process.

Return an item >

Repairs

Our Collect & Drop-off Repair Service is a convenient option for our customers who are unable to bring their Dualtron scooter to our repair shop in London.

With this service, we will arrange for a courier to collect your scooter from your location and bring it to our shop for repair.

Once the repair is completed, we will arrange for the courier to drop off the scooter back at your location. This allows for a hassle-free repair experience without having to leave the comfort of your own home.

Book a Repair >

Product Enquiry

Access the electronic user manual for each Dualtron model and learn about its specs and features. You can find all the user manuals in .pdf format available here.

Access User Manuals >

Just purchased a Dualtron ?

Congratulations on your new Dualtron purchase! For your safety, we recommend visiting oursafety resources pagewhich provides valuable information on how to properly use your scooter. Please note that the information provided on our website is for guidance purposes only and may not be entirely accurate. If you have any concerns or would like to learn more about safely using your scooter, please refer to the user manual.

Safety Resources >

Call Us

+44 02039913392

Leave a Message

sales@dualtron.uk