- We have a shop in Camden Road, NW1 9EE, London and operate both online and offline
- Free delivery on scooters shipped across the UK (except for Northern Ireland)
- We also ship internationally to other countries (subject to taxes to be paid by the customer)
- You can reserve a scooter to collect at the shop on the same-day
- You can buy the scooter online and have it shipped on the same-day
- We have Klarna available at the checkout as method of payment for scooters.
- We have an app called Dualtron App available on both App Store and Play Store
- We have a workshop with servicing and repairs of Dualtron Models, but we only repair scooters that have been purchased from us.
- We don’t work through intermediaries, we don’t dropship, we are DISTRIBUTORS.
- We have direct access to Minimotors Factory and receive first, the most recent news about new parts, new accessories, new Dualtron Electric Scooter Models as well as existing recalls or important after-sales information that must be transmitted to our customers immediately.
- Always buy your Dualtron from an Official Dualtron Distributor and ask questions to ensure that they have the PWR (Parts, Warranty, Repairs)
- Always buy your Dualtron after it has received a full inspection and has had all its functions fully inspected before shipping or upon collection by yourself.
Contact Dualtron Support
Chat with us anytime by clicking on the chat icon located at the bottom right-hand corner of our website. Our team is ready to answer any questions you may have and provide assistance promptly. You can even check the status of your order quickly by entering your email address and order number in the chat page. It's the fastest way to get updates on your order.
Tap the chat icon >
With our WhatsApp support, you can easily connect with us and get quick responses to your questions or concerns. Simply send us a message on WhatsApp and we will be happy to assist you.
For any specific questions about your purchase, feedback, technical issues, or complaints, please email us at firstname.lastname@example.org. We strive to respond promptly, usually within 24 hours, to ensure that your concerns are addressed in a timely and efficient manner.
If you are a new customer with a quick question about our products or services, please call us at +44 02039913392. Our team is available to assist you and answer any questions you may have. Please note that we no longer have a physical store and do not offer product collection at this time, except for Scooters.
To initiate a return, simply visit our return page and fill out the return form. You no longer need to speak with us prior to initiating a return. The return page includes step-by-step instructions and all the necessary information to guide you through the process.
Our Collect & Drop-off Repair Service is a convenient option for our customers who are unable to bring their Dualtron scooter to our repair shop in London.
With this service, we will arrange for a courier to collect your scooter from your location and bring it to our shop for repair.
Once the repair is completed, we will arrange for the courier to drop off the scooter back at your location. This allows for a hassle-free repair experience without having to leave the comfort of your own home.
Access the electronic user manual for each Dualtron model and learn about its specs and features. You can find all the user manuals in .pdf format available here.
Just purchased a Dualtron ?
Congratulations on your new Dualtron purchase! For your safety, we recommend visiting oursafety resources pagewhich provides valuable information on how to properly use your scooter. Please note that the information provided on our website is for guidance purposes only and may not be entirely accurate. If you have any concerns or would like to learn more about safely using your scooter, please refer to the user manual.
Contact Dualtron Support
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.