New Dualtron

Scootera Limited
Returns and Refund Policy

Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at sales@scootera.uk and including your name, order number, date of order, products ordered, and the email address used to submit the order.

Returning products after ending the contract. If you end the contract with us, you may return the ordered product with its original receipt to us. The product must be unused and in its original condition. Upon receipt of the returned product, we will determine if you are entitled to a full, partial refund or no refund. A corresponding notice of approval or rejection will be sent to you. The refund will be processed according to the payment method used.

No guaranty on return shipping. We do not guarantee that we will receive your returned product.

Refund available only within 30 days of purchase and to full price purchases. All returns must be made within thirty (30) days of purchase and only include full price purchases.

Exchange of product with factory defect. In case of defective or damaged products from the factory, you may email us at sales@scootera.uk if you desire to have the damaged or defective product exchanged.