General Safety Guidelines
Unfortunately, electric scooters aren't designed to be used in the rain. If you do choose to use an e-scooter in wet conditions, you run the risk of water damage – which could void your warranty if something goes wrong with your e-scooter at a later date.
Even if your Dualtron Scooter is within the warranty period, you may be liable for any accident caused by any of the following causes.
Scootera Ltd (Dualtron.uk) currently does offer repair or maintenance services only to its own customers (customers who have purchased thier scooter from Scootera Ltd). Scootera LTD customers are also covered by 1 year warranty which means free service and spare parts will be provided to the customers if they qualify. Scootera LTD also offers free advice and guidance to its existing customers.
If parts of the body, like a finger or hair, get caught in the spinning or folding parts of the product, this may lead to severe injuries. Please be careful.
Stunts and jumps such as jumping and dropping are prohibited as they can cause a great impact on the product and can cause malfunction and accidents.
Unlicensed, driving after drinking, loading cargo on the scooter is prohibited. (More than bike or bicycle license is required) Please comply with the Road Traffic Act and related laws and regulations according to the place of use.
This product is intended for one adult only, so children, infants, or two people are prohibited from boarding.
Do not open or tune the electric parts (battery, controller or motor system).
Beginners who are not accustomed to using the product, seniors and others should avoid high-speed mode driving and recommend low-speed driving. In addition, please use after practice how to ride safely in a wide place.
If there is a risk of overturning, sudden deceleration should be done safely. Do not apply any unusual behaviours or artificial forces, such as stopping with your feet.
Slow down at downhill. When reducing the speed, to prevent brake overheating, use the brakes properly to reduce the heat on the disk with proper brake use.
Acceptable gradeability is different for each product. Excessive hill roads exceeding the specification may cause damage to the product(parts) due to temperature cut, overcurrent or low voltage cut, which may cause the product to malfunction.
The Dualtron electric scooters have 3 ride modes – Eco, Medium Normal on the EYE Throttle and 2 other ride modes - Eco/Turbo and Single/Dual on the Multi-Switch. If you are experiencing lower than normal performance, check which mode your scooter is in. When your e scooter is on, fully charged and in normal mode you should see 67,2 Volts on the EYE Throttle for the 60V models and 58,8 Volts for the 52V models. If the yellow Eco-Turbo button is depressed, you are in Eco mode. Press the Eco/Turbo button to switch into Turbo. Same goes for the Single/Dual. In means Dual - Out means Single.
If the product is lifted by holding only the handle, there is a possibility that the product may be damaged due to deformation of the folding part due to load or movement of the product. When lifting the product, be sure to hold the product's body (footrest) with one hand and hold the handle with the other hand so that you do not get hurt in your back or knees.
For the safety of passengers, be sure to wear a full-face helmet and the other protective gear(knee, elbow, hand, upper body) and do not wear shoes such as slippers, high hills that interfere with driving.
Safety Guidelines During Driving
Night driving should be avoided in any case, be sure to wear helmets and other guards (knees, elbows, hands, upper body, etc.) and drive safely.
Select the mode that suits you and drive. To cope with the sudden situation, exercise to slow down to hold the brake at all times.
To go backward, it is safe if you get off from the product after stopping before moving.
This product and components are not waterproof. Don’t let the water get into the product and components. *Never use it, if the road is wet due to the rain, snow, hailstone. *If you wash or spread water to electric devices, it can result in malfunction or fire.
It is prohibited to use in a slippery place, a crowded place, a steep slope, roads with a risk of accident, uneven road.
When crossing a pedestrian crossing, get off from the product for pedestrian safety.
Do not drive in a threat any other means of transport, such as animals, pedestrians, bicycles, motorcycles, cars, etc.
If you pass the speed bumps and obstacles, be sure to slow down.
When decelerating or braking, do not stop with using the foot but stop with using brake appropriately.
Be careful that there is a risk of burns due to heat from motor and brake (especially disk rotor) after driving.
It is prohibited to drive by holding the handle with one hand.
Do not ride or drive when the kickstand is down.
Safety Guidelines While Unboxing Dualtron
Do not hold the handlebar only when lifting the product from the box. Please be careful that the fixing slide of the folding part may be damaged, and a safety accident such as a part of the body may be caught. Therefore, when lifting the product, it is necessary to raise the handlebar first, and then slowly lift the body (footrest) of the product with both hands and do not damage the folding part
The serial number can be used to check information such as date of purchase, warranty period and product information can be checked even if the product is lost or stolen. (May vary depending on branch office situation.)
Locate the instrument panel and tighten the fixing bolts. Adjust the position of the brake and tighten the fixing bolts with the correct size hexagon wrench.
How to use the Folding System
Release the QR lever, raise the locking slide upwards, raise the handle post, then lower the locking slide downward.
Tighten the finishing screw properly to lock the QR lever so that the locking slide is firmly fixed in any direction, and check for looseness during use.
Loosen the QR lever, pull the locking slide inward and raise the handlebar, then close the QR lever and tighten the set screw.
Place the locking slide up to the safety line and lock it so that it is firmly fixed with the QR lever. Always check for looseness during use.
How to start Dualtron
When turning on the product, you can start driving by turning on the main power switch first (when using the built-in battery) and turning on the power of the LCD panel. When driving is finished, turn off the LCD panel and turn off the main power. * The power of the instrument panel will turn off automatically after a few minutes of inactivity. At this time, the LED lamp is also turned off, so turn it off with the LED lamp button when you turn it on again and turn off the main power switch after use.
Press the POWER button on the instrument panel for 2 seconds to turn on the instrument panel. You can set the start mode, cruise mode, electronic brake, and ABS function.
After tilting the kickstand, find a stable position on the footrest and then hold the handle grip comfortably. Be careful not to raise your foot on the rear fender.
Acceleration can be performed by using the throttle of the instrument panel while driving, and the deceleration or stop can be performed by holding the brakes on the handle.
Safety Guidelines Before Driving
Before driving, be sure to check the folding part, the handle part, the part where the main fixing part of the product is fastened well. And check the position of the fixing slide, the QR lever locking status and the folding part fixing status.
Regardless of whether the throttle is operated or not, the motor sensor may continue to operate, causing malfunctions such as sudden acceleration. In this case, holding the brake lever to cancel the operation. This phenomenon may be caused by corrosion of the throttling, immersion of the throttle, disconnection of the magnet, broken off levers, and breakage of the spring. Do not bounce the throttle lever strongly.
Currently, it is illegal to use an electric scooter on the public highway within the UK & Ireland, including cycle paths and pavements.
How to stop Dualtron
Be sure to use the rear brake first for decelerating when stopping while driving. For safe stop, it is necessary to practice slow down after deceleration with the rear brake.
Always use the front and rear brake levers together to stop smoothly and safely after decelerating with the rear brake.
Eco/Turbo Button : Pressed ( Flickering or Eco Mode ); Not Pressed ( Off Emergency Light or Turbo Mode )
Single/Dual Button : Pressed ( Flickering or Eco Mode ); Not Pressed ( Off Emergency Light or Turbo Mode )
Single/Dual Button: Pressed (Front and Rear Two Wheel Driving); Not Pressed (Rear Wheel Driving)
Set the use and strength of the electronic brake among the detailed functions of the instrument panel before driving. When the brake lever works, the electronic brake works together to increase the braking force.
Safe Braking Guidelines
For safe braking, check whether the brake lever and disc calliper connection (wire damage, external breakage, etc.) are damaged before and after driving, and check brake wear and looseness of brake inner core(Inner wire). In the case of hydraulic brakes, it is also necessary to check the oil leakage or deficiency and always check that the braking force is sufficient.
Due to various factors such as road surface condition and speed, it may not be possible to stop when the brake is operated as expected. The electronic brake and ABS functions are auxiliary functions to further increase the braking force and used. The user should understand the function and expect the operation timing when using this function.
How to Fold Dualtron
After folding the handlebar, unscrew the QR lever outward and lay the steering tube down while raising the fixed slide
Use this text to answer questions in as much detail as possible for your customers.
Disclaimer: Electric scooters are not to be used on footpaths, cycle lanes or roads in the UK. It is the complete responsibility of the customer to ensure that you operate your e-scooter within all country and local laws. The customer assumes all liability and risk associated with the use of electric scooter products and holds Scootera Ltd and its owners free from any liability caused by their use.
Yes, we fix all punctures on Dualtron. Tube or Tubeless. Tubes are supplied by Minimotors in the correct size for your Dualtron model, and can be inconsistent from order to order. Example: tube may be a different material than original, or have a different valve design. We only replace tubes or tyres, we don't repair the actual hole in an existing tube or tyre.
There can be many causes for scooter punctures such as foreign objects, deliberate action, incorrect tyre pressure, defects in tube, tyre or rim, overheating of motors, rim, tube.