Return Policy

Return Period is 30 days since delivery day.

All of our standard items are offered with a full 30 day returns policy, and can be returned for a refund if they are fit for resale. More information about returns policy can be found within our Terms of Service and Refund Policy
 
To return any unwanted items, please fill out our Returns Form and return the goods to us using the shipping method of your choice. 
 

Under What circumstances do we offer a return:

1. Item is Damaged on Arrival

 - The steps for a return are very clear: Notify, Send Product Back, Wait for our Decision on average 7 days since receiving the product back, unless there is a specific question that the factory must answer, in which case, you have to wait until the factory gives us an answer.

 - You must first notify us at sales@dualtron.uk and +442039913392

 - You must provide a Proof of Purchase and a Proof of Identity

 - You must return the product at your own cost.

 - You must make sure that we receive the product.

 - You must assume responsibility if your item is lost in transit while it is being returned to us.

 - You must assume responsibility if your item arrives with further damage after it has been returned to us.

 - You must return the item in full, without missing pieces or components, or to make sure it has been sent back exactly how you've received it.

Our Returns Address : SCOOTERA LTD, 126 Camden Road, NW1 9EE, LONDON, UNITED KINGDOM.

 

2. Item Not Wanted

 - The steps for a return are very clear: Notify, Send Product Back, Wait for our Decision on average 7 days since receiving the product back, unless there is a specific question that the factory must answer, in which case, you have to wait until the factory gives us an answer.

 - You must first notify us at sales@dualtron.uk and +442039913392

 - You must provide a Proof of Purchase and a Proof of Identity

 - You must return the product at your own cost.

 - You must make sure that we receive the product.

 - You must assume responsibility if your item is lost in transit while it is being returned to us.

 - You must assume responsibility if your item arrives with further damage after it has been returned to us.

 - You must return the item in full, without missing pieces or components, or to make sure it has been sent back exactly how you've received it.

Our Returns Address : SCOOTERA LTD, 126 Camden Road, NW1 9EE, LONDON, UNITED KINGDOM.

 

3. Faulty Manufacturing or Broken After Use

 - The steps for a return are very clear: Notify, Send Product Back, Wait for our Decision on average 7 days since receiving the product back, unless there is a specific question that the factory must answer, in which case, you have to wait until the factory gives us an answer.

 - You must first notify us at sales@dualtron.uk and +442039913392

 - You must provide a Proof of Purchase and a Proof of Identity

 - You must return the product at your own cost.

 - You must make sure that we receive the product.

 - You must assume responsibility if your item is lost in transit while it is being returned to us.

 - You must assume responsibility if your item arrives with further damage after it has been returned to us.

 - You must return the item in full, without missing pieces or components, or to make sure it has been sent back exactly how you've received it.

Our Returns Address : SCOOTERA LTD, 126 Camden Road, NW1 9EE, LONDON, UNITED KINGDOM.

 

4. I've changed my mind

 - The steps for a return are very clear: Notify, Send Product Back, Wait for our Decision on average 7 days since receiving the product back, unless there is a specific question that the factory must answer, in which case, you have to wait until the factory gives us an answer.

 - You must first notify us at sales@dualtron.uk and +442039913392

 - You must provide a Proof of Purchase and a Proof of Identity

 - You must return the product at your own cost.

 - You must make sure that we receive the product.

 - You must assume responsibility if your item is lost in transit while it is being returned to us.

 - You must assume responsibility if your item arrives with further damage after it has been returned to us.

 - You must return the item in full, without missing pieces or components, or to make sure it has been sent back exactly how you've received it.

Our Returns Address : SCOOTERA LTD, 126 Camden Road, NW1 9EE, LONDON, UNITED KINGDOM.

 

4. I want to make an exchange

 - The steps for a return are very clear: Notify, Send Product Back, Wait for our Decision on average 7 days since receiving the product back, unless there is a specific question that the factory must answer, in which case, you have to wait until the factory gives us an answer.

 - You must first notify us at sales@dualtron.uk and +442039913392

 - You must provide a Proof of Purchase and a Proof of Identity

 - You must return the product at your own cost.

 - You must make sure that we receive the product.

 - You must assume responsibility if your item is lost in transit while it is being returned to us.

 - You must assume responsibility if your item arrives with further damage after it has been returned to us.

 - You must return the item in full, without missing pieces or components, or to make sure it has been sent back exactly how you've received it.

Our Returns Address : SCOOTERA LTD, 126 Camden Road, NW1 9EE, LONDON, UNITED KINGDOM.

 

4. It's the Wrong Product

 - The steps for a return are very clear: Notify, Send Product Back, Wait for our Decision on average 7 days since receiving the product back, unless there is a specific question that the factory must answer, in which case, you have to wait until the factory gives us an answer.

 - You must first notify us at sales@dualtron.uk and +442039913392

 - You must provide a Proof of Purchase and a Proof of Identity

 - You must return the product at your own cost.

 - You must make sure that we receive the product.

 - You must assume responsibility if your item is lost in transit while it is being returned to us.

 - You must assume responsibility if your item arrives with further damage after it has been returned to us.

 - You must return the item in full, without missing pieces or components, or to make sure it has been sent back exactly how you've received it.

Our Returns Address : SCOOTERA LTD, 126 Camden Road, NW1 9EE, LONDON, UNITED KINGDOM.